Terms of service

🔁 Refund, Return & Exchange Policy

Craft Leather – Your Satisfaction, Our Priority

At Craft Leather, we value your trust and stand by the quality of our products. That's why we offer a smooth and hassle-free return and exchange policy to ensure you are fully satisfied with your purchase.

🕒 Return, Refund & Exchange Window

  • You can request a return or exchange within 7 days of receiving your order.

  • Proof of purchase (order number or receipt) is required.


🚫 Non-Eligible Returns

We cannot accept returns or exchanges if:

  • The item has been used, worn, or damaged

  • Tags or packaging are missing

  • The return is after 7 days

  • The item was marked as a final sale/clearance

📌 Return & Exchange Conditions

  • Items must be unused, undamaged, and in original packaging.

  • Customers are responsible for return shipping charges, unless the return is due to a confirmed quality issue.

  • Once we receive and inspect the returned item, refunds are processed within 5–7 business days.

🔁 How to Initiate a Return or Exchange

To start the return or exchange process:

📧 Email: cs.craftleather@gmail.com
📱 WhatsApp / Call: 0304-3186568

Our team is always ready to assist and ensure you have a 100% satisfaction experience with Craft Leather.